A help route should leadto a person who reads it.

Email info@undersold.ai. Include the account email and a short description of what happened, but do not include passwords, magic links, payment-card details, or a full resume.

For the fastest safe investigation, include:

• the email address associated with the account;
• the page or feature involved and the approximate time;
• a session identifier if one is visible in the URL;
• the exact error message, with resume or job content removed; and
• whether the issue affects billing, access, generation, or download.

Never send a password, sign-in link, authentication code, card or bank details, API key, or an unredacted resume merely to prove an error.

Signed-in subscribers can open Stripe's billing portal from the account page to view invoices, update a payment method, cancel, or resume where available. If a confirmed checkout does not unlock the selected Starter or Premium plan after the confirmation check or one refresh, contact support with the account email, selected plan, and time of purchase, but never send card details.

Canceled and past-due accounts keep access to saved artifacts while new paid generation can be blocked. Monthly Premium subscribers can schedule the quarterly offer only for their next renewal. Payments already made are not refunded, and cancellation takes effect at the end of the period you paid for, so canceling before renewal is how you stop the next charge. The full rules, including the two exceptions we honor, are on the billing policy page.

Access, correction, export, deletion, objection, or consent questions should be sent to privacy@undersold.ai. The privacy team may need to verify the requester before releasing or deleting account information.

Review the privacy notice for current data handling, retention, provider, and browser-storage details.

Undersold is in open beta and support is not staffed around the clock. We read every message and aim to reply within two business days. Billing problems and anything blocking your account go first.

We would rather tell you that honestly than advertise a response time we cannot hold. If something is broken and you are stuck, say so in the first line and it moves up the queue.